Group Classes

If you are interested in a class but do not see it posted, please email us to be put on the wait list, or to inquire about privates to jump start your training. Junior handlers (under 18) are welcome with adult supervision. Please note group classes may be pushed up to 4 weeks based on enrollment. Classes must be 50% full at minimum to proceed.

Refund, Fees & Transfer Policies

We understand that life and health can get in the way of dog training. To ensure fair service to existing and future students, we have the below policies in place. Please note that credits must be used within six calendar months from issuance.

• Payment: Payment must be remitted on registering for group classes, and at the beginning of a private session.

• Pee Fee: Accidents happen! However frequent urination, marking on equipment or indoors will result in a $15 clean up fee per incident.

• Injuries: A vet or doctor note will result in credits which can be used within six months of purchase

• TailWinds Rebooks: In case of bad weather etc, TailWinds may push the class to the end of the session, or offer a credit at our discretion. There will no longer be individual rebooks for group classes as of July 2023.

• Client Rebooks: Privates can be rebooked 48 hours in advance. As of July 2023, there will no longer be individual rebooks for group classes.

• Refunds: There are no refunds

• Reactive Dogs: TailWinds supports reactive dogs in their training journey! We will assess and incorporate your dogs into a program where appropriate. Dogs who are struggling in a group setting may be moved to privates at our discretion.

• Loose Dogs: Dogs are required to be on leash and under control at all times unless performing a specific sequence under instructor direction. Handlers who do not follow these rules will be asked to leave with no refund.

• Punishment: E-collars, prong collars, verbal and physical corrections are not permitted in class. If you are challenged by your dog’s current behaviour, we will work with you to resolve them. This is not just a company policy - competitions do not allow the use of these tools or methods. When they are on property they must be on a flat, gentle leader, or harness.

• Waiver: Every student must sign the waiver before attending our classes for insurance and safety purposes.

• Classes may run in or outdoors. Typically agility and ratting are run outdoors.